Terms of Service

Commercial, platform, subscription, data, risk, and use terms for ChatFlowIQ.

Operated by ECBC Technologies, LLC

Version 1.0 | Effective Date: April 25, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern access to and use of ChatFlowIQ, including our websites, application, dashboards, reports, integrations, account portals, support channels, APIs, documentation, and related services (collectively, the “Service”). The Service is operated by ECBC Technologies, LLC (“ECBC,” “we,” “our,” or “us”).

By creating an account, clicking to accept, connecting a bot, subscribing, paying an invoice, accessing the Service, or using the Service on behalf of an organization, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” means that organization and its authorized users.

If you do not agree to these Terms, you may not access or use the Service. Any additional order form, checkout page, subscription terms, plan terms, invoice, statement of work, or written agreement signed by ECBC may supplement these Terms. If there is a conflict, the signed written agreement controls, followed by the order form or checkout terms, then these Terms.

2. Definitions

“Customer” means the individual or organization that creates, purchases, administers, or uses a ChatFlowIQ account.

“Authorized User” means an employee, contractor, consultant, agent, or other person permitted by a Customer to access the Service.

“Customer Data” means data, content, conversations, transcripts, messages, metadata, settings, credentials, tokens, exports, reports, files, or other materials submitted to, synced with, or processed through the Service by or on behalf of a Customer.

“End User” means a person who interacts with a Customer’s chatbot or whose information appears in Customer Data.

“Supported Platform” means Botpress or another third-party chatbot, messaging, analytics, or conversation platform that the Service supports for conversation retrieval, analytics, reporting, or related features.

“Report Run” means a completed action that generates, refreshes, syncs, analyzes, or produces a report, insight, pull, or dashboard output, as defined by the applicable plan or in-product usage rules.

“Plan” means the subscription tier, trial, beta access, add-on, usage package, or other commercial package made available by ECBC.

3. Service Description

ChatFlowIQ is a web-based conversation reporting and analytics tool designed to help customers pull authorized conversation data from Supported Platforms, review chatbot interactions, identify common user questions, detect unanswered or poorly answered questions, analyze sentiment, monitor usage patterns, and generate insights that may help improve chatbot performance, customer experience, and operational decision-making.

The Service may include Conversation Explorer, common queries, unanswered queries, sentiment reporting, bot usage metrics, scheduled syncs, manual syncs, exports, team access, billing management, account administration, and other features made available from time to time.

The Service is not owned by, operated by, or endorsed by any Supported Platform unless expressly stated in a written agreement. Customers must maintain their own accounts with Supported Platforms and comply with those platforms’ terms, policies, API rules, account limitations, and data handling requirements.

4. Eligibility, Accounts, and Authorized Users

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service. The Service is intended for business and professional use, not personal household use.

You are responsible for all activity under your account, including activity by Authorized Users, invited team members, contractors, vendors, and anyone who obtains access through your credentials, integrations, or devices. You must provide accurate account information, keep it current, protect credentials, and promptly notify us of suspected unauthorized access.

You are responsible for assigning appropriate access permissions, removing users who no longer need access, maintaining internal controls, and ensuring that only authorized personnel access Customer Data, reports, exports, billing settings, and bot connections.

5. Platform Connection, Authorization, and Dependency

To use core features, you may need to connect an authorized Supported Platform account, workspace, bot, channel, token, API key, or other credential. You represent and warrant that you have all rights, permissions, consents, and authority necessary to connect the relevant Supported Platform account and allow the Service to access, retrieve, process, analyze, display, store, and export Customer Data.

You are solely responsible for your Supported Platform accounts, subscriptions, configurations, permissions, data retention, exports, API credentials, and compliance with the applicable platform terms and policies. We may refuse, disable, throttle, or suspend any connection that appears unauthorized, insecure, abusive, technically unstable, or inconsistent with these Terms.

The Service may be limited by Supported Platform API availability, rate limits, pagination, authentication, permissions, account status, data schemas, retention windows, pricing, feature availability, outages, bugs, deleted records, or platform changes. ECBC does not control Supported Platforms and is not liable for losses, missing data, delays, service interruptions, incomplete syncs, failed reports, or reduced functionality caused by any Supported Platform or other third-party platform.

6. Customer Data and License to Process

As between you and ECBC, you retain ownership of Customer Data. You grant ECBC a non-exclusive, worldwide, royalty-free license to host, access, retrieve, copy, transmit, store, process, display, analyze, modify, format, generate reports from, create derivative analytics from, and otherwise use Customer Data as necessary to provide, secure, support, maintain, improve, and operate the Service and as otherwise permitted by these Terms and our Privacy Policy.

You are responsible for the accuracy, quality, legality, reliability, integrity, completeness, and appropriateness of Customer Data. We are not responsible for errors, omissions, inaccuracies, incompleteness, corruption, or unavailability in data received from Supported Platforms, other third-party platforms, your systems, your users, or your configurations.

The Service is not a legal archive, compliance recordkeeping system, disaster recovery solution, or sole backup location. You are responsible for maintaining your own copies, exports, backups, and records of chatbot conversations and business data.

7. Customer Privacy and Compliance Obligations

You are responsible for complying with all laws, regulations, industry rules, platform terms, contractual obligations, privacy notices, consent requirements, employment rules, consumer protection rules, data protection laws, electronic communications laws, and AI-related requirements applicable to your use of the Service and Customer Data.

Without limiting the above, you must: (a) provide all required notices to End Users; (b) obtain all required consents for recording, storing, syncing, analyzing, and reviewing chatbot conversations; (c) maintain a lawful basis for processing personal data; (d) avoid submitting prohibited sensitive data unless expressly permitted by written agreement; (e) honor End User privacy requests; (f) restrict access to reports and exports; and (g) ensure your use of the Service does not violate Supported Platform or other third-party terms.

If applicable data protection law requires a data processing agreement, you must request and execute ECBC’s Data Processing Addendum before using the Service to process regulated personal data.

8. AI, Analytics, and Report Output Disclaimers

The Service may use automation, rules, artificial intelligence, machine learning, statistical methods, natural language processing, or third-party AI providers to classify, summarize, score, analyze, or generate insights from Customer Data.

Reports and outputs may be incomplete, delayed, inaccurate, misleading, biased by source data, or unsuitable for a particular purpose. Sentiment analysis, unanswered-query detection, common-query grouping, summaries, recommendations, and usage metrics are informational tools only. You are responsible for human review, business judgment, quality assurance, testing, implementation decisions, and any actions taken based on outputs.

We do not guarantee that the Service will improve chatbot performance, increase revenue, reduce support costs, increase customer satisfaction, identify every issue, detect every unanswered question, classify sentiment correctly, or produce any specific business outcome.

9. Plans, Usage Limits, and Feature Availability

Plans may include limits or conditions related to price, bots, seats, workspaces, Report Runs, sync frequency, scheduled syncs, reporting depth, Supported Platform pull windows, history access, exports, support, storage, retention, API access, add-ons, and other features. Plan details may be described on our website, checkout page, pricing page, account page, invoice, order form, or in-product notices.

We may measure usage using technical systems and account records. If you exceed plan limits, we may require an upgrade, charge applicable overages or add-ons, limit functionality, delay syncs, throttle usage, restrict exports, or suspend excessive use. We may impose reasonable technical limits to protect security, availability, third-party API limits, infrastructure cost, and platform stability.

Features may vary by plan and may change over time. We may add, remove, modify, rename, bundle, unbundle, limit, or discontinue features, provided that material changes to paid plans will be handled in a commercially reasonable manner.

10. Subscriptions, Billing, Add-Ons, and Taxes

Paid Plans are billed in advance on a recurring basis unless stated otherwise. By purchasing a Plan, you authorize ECBC and its payment processor to charge the payment method on file for subscription fees, add-ons, taxes, renewals, overages, and other applicable charges.

Subscriptions automatically renew until canceled according to the cancellation process made available in the Service, billing portal, checkout flow, or written agreement. Canceling a subscription stops future renewals but does not automatically refund fees already paid unless required by law or expressly stated in writing by ECBC.

Plan upgrades, downgrades, extra bots, additional seats, usage add-ons, and billing changes may take effect immediately, at the next billing cycle, or as otherwise described in the applicable checkout or billing flow. Downgrades may reduce access to bots, reports, history, exports, scheduled syncs, or other features.

If payment fails, is disputed, charged back, reversed, or not received, we may suspend, restrict, or terminate access. You are responsible for taxes, duties, levies, and government charges except taxes based on ECBC’s income. Payments are processed by Stripe or another payment processor and are subject to that provider’s terms and privacy policy.

11. Trials, Beta Access, and Early Features

We may offer trials, promotional access, closed beta access, free periods, early-access features, or experimental functionality. These may be limited, modified, or discontinued at any time and may be subject to additional terms.

Beta or experimental features are provided “as is,” may contain bugs, may be incomplete, may change without notice, and should not be used for mission-critical, regulated, or high-risk workflows. We may use feedback and usage data from beta features to improve the Service.

12. Acceptable Use

You may use the Service only for lawful business purposes and in accordance with these Terms. You must not, and must not permit others to:

• Access, connect, sync, or analyze bots, accounts, conversations, or data without authorization.
• Violate privacy, data protection, consumer protection, employment, communications, anti-spam, intellectual property, export control, sanctions, or other applicable laws.
• Submit malware, harmful code, unlawful content, infringing content, or data that you are not permitted to process.
• Attempt to bypass plan limits, Supported Platform limits, security controls, authentication, rate limits, metering, or payment obligations.
• Reverse engineer, copy, modify, scrape, crawl, resell, frame, benchmark publicly, or create a competing product using the Service except as permitted by law.
• Interfere with, overload, disrupt, test, scan, attack, or compromise the Service or third-party systems without written authorization.
• Use the Service for surveillance, discrimination, harassment, credential harvesting, spam, phishing, deceptive practices, or harmful automated decision-making.
• Use outputs as the sole basis for legal, medical, financial, employment, credit, housing, insurance, law enforcement, immigration, or other high-impact decisions.

13. Sensitive and Regulated Data Restrictions

Unless ECBC expressly agrees in a separate written agreement, you must not use the Service to process protected health information subject to HIPAA, full payment card numbers, financial account credentials, government identification numbers, children’s data, biometric identifiers, precise geolocation, special categories of personal data, criminal offense data, confidential legal records, or other sensitive regulated data.

You are responsible for configuring your chatbot and related systems to avoid collecting unnecessary sensitive data. If sensitive data is accidentally submitted, you must promptly take appropriate mitigation steps, including deletion, redaction, user notice, credential rotation, or legal review where applicable.

14. Security, Credentials, and API Tokens

You are responsible for safeguarding passwords, API keys, tokens, devices, network access, Supported Platform credentials, team permissions, and account access. You must promptly revoke or rotate credentials if an Authorized User leaves, if a token is exposed, or if unauthorized access is suspected.

We may suspend or restrict account access if we reasonably believe an account, credential, integration, bot connection, report, export, or activity creates a security risk, legal risk, operational risk, platform risk, or risk to third parties.

15. Availability, Maintenance, and Third-Party Dependencies

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, secure, or always-available access unless a separate written service level agreement is signed by ECBC.

The Service depends on third-party services and systems, including Supported Platforms, cloud hosting providers such as AWS, security/CDN providers such as Cloudflare, payment processors such as Stripe, AI providers, email providers, internet networks, browsers, operating systems, customer networks, and other vendors. Downtime, latency, data loss, API changes, rate limits, security events, maintenance, billing issues, or policy changes affecting those systems may affect the Service.

We are not liable for interruptions, failures, delays, missing data, incomplete reports, disabled syncs, authentication failures, billing failures, export failures, or degraded performance caused by third-party systems, customer systems, internet issues, force majeure events, emergency maintenance, misuse, plan limits, or factors outside our reasonable control.

16. Support and Professional Services

Support availability, response times, onboarding, implementation assistance, custom reports, integrations, consulting, training, and professional services may vary by Plan or written agreement. Unless expressly included in your Plan or order form, support is provided on a commercially reasonable basis and does not include custom development, emergency response, legal compliance work, data cleanup, Supported Platform configuration, or chatbot optimization services.

17. Intellectual Property

ECBC and its licensors own all rights, title, and interest in and to the Service, including software, interfaces, workflows, designs, dashboards, templates, algorithms, models, documentation, branding, trademarks, know-how, improvements, and related intellectual property. Except for the limited right to use the Service under these Terms, no rights are transferred to you.

You may not remove proprietary notices, copy the Service, create derivative works from the Service, or use ECBC names, logos, or trademarks without written permission. You retain ownership of Customer Data, subject to the license granted to ECBC to provide and operate the Service.

18. Feedback and Product Improvement

If you provide ideas, suggestions, requests, comments, or feedback, you grant ECBC a perpetual, irrevocable, worldwide, royalty-free right to use, disclose, reproduce, license, distribute, and commercialize that feedback without restriction or compensation.

We may use aggregated, anonymized, or de-identified data, usage statistics, performance trends, and operational metrics to operate, improve, benchmark, market, and develop the Service, provided we do not identify you or your End Users in public materials without permission.

19. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public technical, business, security, product, pricing, financial, customer, and operational information that a reasonable person would understand to be confidential.

The receiving party will use confidential information only to perform under these Terms, will protect it using reasonable care, and will not disclose it except to personnel, contractors, service providers, advisors, or representatives who need to know and are bound by appropriate obligations. Confidentiality obligations do not apply to information that is publicly available without breach, already known, independently developed, or rightfully received from a third party.

20. Privacy Policy and Data Processing

Our Privacy Policy explains how we collect, use, share, retain, and protect information. It is incorporated into these Terms by reference. If the Service processes Customer Data that is subject to privacy or data protection laws, the Customer remains responsible for determining whether a Data Processing Addendum or similar agreement is required before using the Service.

21. Suspension and Termination

We may suspend, limit, or terminate access to the Service immediately if: (a) you breach these Terms; (b) payment is overdue, disputed, reversed, or charged back; (c) use creates security, legal, operational, platform, or third-party risk; (d) a Supported Platform connection appears unauthorized or abusive; (e) you exceed limits or attempt to bypass controls; (f) we are required to do so by law, court order, vendor requirement, or platform restriction; or (g) continued access could harm ECBC, customers, users, vendors, or third parties.

You may stop using the Service or cancel your subscription according to the available cancellation process. Upon termination or cancellation, your right to access the Service ends, but provisions that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

22. Data Export and Deletion After Termination

Before canceling or terminating your account, you are responsible for exporting any Customer Data or reports you wish to retain, subject to your Plan and feature availability. After termination, access to Customer Data, history, exports, dashboards, and reports may be limited or unavailable.

We may delete, de-identify, or retain Customer Data after termination according to our Privacy Policy, backup cycles, legal obligations, dispute needs, security requirements, and legitimate business purposes. We are not responsible for Customer Data that cannot be exported because of plan limits, Supported Platform retention, API restrictions, account status, deleted source data, expired access, or third-party changes.

23. Disclaimers

To the maximum extent permitted by law, the Service, reports, outputs, analytics, integrations, beta features, support, documentation, and related materials are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.

ECBC disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, availability, security, reliability, and error-free operation. We do not warrant that the Service will be uninterrupted, secure, timely, accurate, complete, compliant with your industry requirements, or compatible with all third-party platforms.

We do not warrant that reports or AI outputs will identify every issue, classify every message correctly, measure sentiment accurately, improve chatbot performance, reduce costs, increase sales, or produce any particular business result.

24. Limitation of Liability

To the maximum extent permitted by law, ECBC and its owners, officers, employees, contractors, affiliates, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost business; lost goodwill; lost data; business interruption; replacement services; or damages arising from third-party platforms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, ECBC’s total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of: (a) the amounts paid by you to ECBC for the Service during the six (6) months before the event giving rise to the claim; or (b) one hundred U.S. dollars (US $100).

The limitations in this section apply to all theories of liability, including contract, tort, negligence, strict liability, warranty, statute, and otherwise, and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

25. Indemnification

You will defend, indemnify, and hold harmless ECBC and its owners, officers, employees, contractors, affiliates, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, penalties, settlements, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) Customer Data; (b) your use of the Service; (c) your breach of these Terms; (d) your Supported Platform accounts, integrations, credentials, or third-party platform use; (e) your violation of law or third-party rights; (f) privacy, consent, notice, or data protection failures involving End Users; (g) sensitive or regulated data submitted without authorization; or (h) actions taken based on Service outputs.

26. Dispute Resolution, Governing Law, and Class Action Waiver

Before filing a claim, each party agrees to try to resolve the dispute informally by providing written notice and allowing thirty (30) days for good-faith resolution.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, unless a different governing law is stated in an applicable order form or written agreement.

Any dispute not resolved informally will be resolved by binding arbitration on an individual basis, unless arbitration is prohibited by applicable law or the parties agree otherwise in writing. The arbitration will be administered by the American Arbitration Association under its applicable commercial rules, in Miami-Dade County, Florida, or by remote video conference if permitted by the arbitrator. Either party may seek injunctive or equitable relief in court to protect intellectual property, confidential information, security, or unauthorized access.

To the maximum extent permitted by law, you and ECBC each waive the right to a jury trial and the right to participate in a class action, class arbitration, collective action, representative action, or consolidated proceeding.

27. Changes to the Service or Terms

We may modify the Service and these Terms from time to time. Updated Terms will be identified by a revised effective date. Material changes may be communicated by email, website notice, in-product notice, billing notice, or other reasonable method. Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms.

If you do not agree to updated Terms, you must stop using the Service and cancel your subscription before the changes apply to you, subject to any existing payment obligations.

28. General Terms

You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets, provided the successor agrees to these Terms. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, labor disputes, internet failures, cloud provider outages, Supported Platform outages, Cloudflare outages, payment processor failures, cyberattacks, war, terrorism, government actions, pandemics, power failures, supply chain issues, or emergency maintenance.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with applicable order forms, checkout terms, and the Privacy Policy, constitute the entire agreement regarding the Service.

29. Contact

Questions about these Terms may be sent to ECBC Technologies, LLC at support@chatflowiq.com. If we provide a dedicated legal contact in the future, we will post it in the Service or on our website.

ECBC Technologies, LLC | United States | support@chatflowiq.com